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Help, Advice & Support

Trusted organisations and resources providing help, guidance and support when you need it.

Friendly WiFi works closely with a number of organisations committed to helping people stay safer and better supported both online and in everyday life. We've brought together trusted resources covering online safety, protecting children and young people, cyberbullying, mental health and wellbeing, scams and cyber security, and reporting harmful or illegal content.

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Explore the organisations below to find practical advice, specialist support and trusted places to report concerns. Some are organisations that Friendly WiFi works with directly, while others are recognised resources we believe may be helpful to individuals and families.

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Young people using smartphones and accessing online services

Internet Matters

Practical online safety advice for families, helping parents and carers support children with social media, gaming, privacy, screen time and online risks.

Young people using smartphones and accessing online services

UK Safer Internet Centre

Advice, resources and support helping children, families, schools and professionals create safer and more positive experiences online.

Young people using smartphones and accessing online services

NSPCC

Advice and support to help protect children from abuse, exploitation and online harm, with dedicated guidance for parents and carers.

Young people using smartphones and accessing online services

Childline

Free, confidential advice and support for children and young people experiencing bullying, abuse, mental health concerns or other difficulties.

Young people using smartphones and accessing online services

CEOP Safety Centre

A National Crime Agency service for reporting concerns about online child sexual abuse, exploitation and grooming.

Young people using smartphones and accessing online services

Internet Watch Foundation (IWF)

Report suspected child sexual abuse images or videos online anonymously to the UK's Internet Watch Foundation.

Young people using smartphones and accessing online services

Report Harmful Content

Guidance and support for people who have encountered harmful content online and need help reporting it to an online service or platform.

Young people using smartphones and accessing online services

SWGfL

Online safety resources and specialist support covering digital wellbeing, social media, harmful content and emerging technologies.

Young people using smartphones and accessing online services

Report Remove

A Childline and IWF service helping young people under 18 report nude images or videos of themselves and seek their removal online.

Young people using smartphones and accessing online services

Cybersmile Foundation

Support and educational resources addressing cyberbullying, online abuse, digital wellbeing and the impact harmful online behaviour can have.

Young people using smartphones and accessing online services

Anti-Bullying Alliance

Information and resources helping children, families and professionals understand, prevent and respond to bullying, including bullying online.

Young people using smartphones and accessing online services

YoungMinds

Mental health information, advice and support for young people and parents concerned about a child's emotional wellbeing.

Young people using smartphones and accessing online services

Mind

Mental health information and support covering a wide range of conditions, wellbeing concerns and routes to further help.

Young people using smartphones and accessing online services

Samaritans

Confidential emotional support for anyone struggling to cope or needing someone to talk to, available 24 hours a day.

Young people using smartphones and accessing online services

Shout

Free, confidential 24/7 text-based mental health support for people who are struggling and need immediate support.

Young people using smartphones and accessing online services

The Mix

Free information and support for under-25s covering mental health, relationships, work, money and other challenges affecting young people.

Young people using smartphones and accessing online services

Action Fraud

The UK's national reporting service for fraud and cybercrime, providing information on recognising, avoiding and reporting fraudulent activity.

Young people using smartphones and accessing online services

National Cyber Security Centre (NCSC)

UK government cyber security guidance helping individuals and families protect accounts, devices and personal information from online threats.

Young people using smartphones and accessing online services

Citizens Advice - Scams

Independent advice helping people recognise scams, understand their rights and determine what action to take if they have been targeted.

Young people using smartphones and accessing online services

Refuge

Specialist support for people experiencing domestic abuse, including abuse involving technology, online monitoring, harassment or controlling behaviour.

Young people using smartphones and accessing online services

Revenge Porn Helpline

Specialist UK support for adults affected by intimate image abuse, including help with reporting content and seeking its removal.

Young people using smartphones and accessing online services

NHS Mental Health

Trusted NHS information and routes to mental health support, including guidance on accessing urgent help when needed.

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