Friendly WiFi Mobile App Privacy Policy

Last Updated: 26th March 2026
 

Friendly WiFi (“we”, “us”, “our”) is committed to protecting your privacy and ensuring your personal data is handled securely and transparently. This Privacy Policy explains how we collect, use, and protect your information when you use the Friendly WiFi mobile application (“App”), as well as our website and services.

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This policy is designed to meet the requirements of Google Play and Apple App Store policies.

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1. Who We Are

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Friendly WiFi is a UK-based organisation providing the Public WiFi Safety Assurance Standard, helping organisations deliver safe, filtered internet access. Our registered office is located at:

50 Watergate Street, Chester, CH1 2LA, United Kingdom

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For any privacy-related enquiries, contact:
fw@rdi-online.co.uk

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2. Information We Collect

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We may collect the following types of data when you use our App:

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a) Information You Provide
 

• Name, email address, phone number

• Business or organisation details

• Any information submitted via forms or enquiries
   

b) Automatically Collected Information
 

• Device information (device type, OS version)

• IP address and general location data

• App usage data (features used, interactions, diagnostics)
   

c) Analytics Data
 

We may collect anonymised data to understand how the App is used and to improve performance and user experience.

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3. How We Use Your Information

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We use your information to:

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• Provide and manage Friendly WiFi services and certification

• Respond to enquiries and support requests

• Improve app functionality and performance

• Monitor usage and enhance user experience

• Comply with legal and regulatory obligations
   

We do not sell your personal data.

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4. Legal Basis for Processing (UK GDPR)

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We process your data under the following lawful bases:
 

• Consent – where you have given clear permission

• Legitimate Interests – to operate and improve our services

• Legal Obligations – to comply with applicable laws
   

5. Data Sharing

We may share your information with:
 

• Service providers who help operate the App (e.g. hosting, analytics)

• Regulatory or legal authorities where required by law

• Business partners where necessary to deliver services
   

We do not sell or rent your personal data to third parties.
 

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. When no longer needed, data is securely deleted or anonymised.
 

7. Your Data Protection Rights

You have the right to:
 

• Access your personal data

• Correct inaccurate information

• Request deletion of your data

• Restrict or object to processing

• Request data portability
   

To exercise these rights, contact: fw@rdi-online.co.uk
 

8. Data Security

We implement appropriate technical and organisational measures to protect your data from unauthorised access, misuse, or disclosure. However, no system is completely secure.
 

9. Cookies and Tracking Technologies

The App may use cookies or similar technologies (such as analytics tools) to improve functionality and user experience. You can control these through your device settings where applicable.
 

10. Third-Party Services

The App may include links or integrations with third-party services. We are not responsible for their privacy practices, and we recommend reviewing their policies separately.
 

11. Children’s Privacy

Friendly WiFi services are designed to support safer internet use, including for environments where children may be present. However, the App itself is not intended to collect personal data directly from children under 13.
 

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.
 

13. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Email: fw@rdi-online.co.uk

Address: 50 Watergate Street, Chester, CH1 2LA